PBXact Cloud is an extremely feature rich solution that can be tailored to meet many business demands, remember using the cloud doesn’t mean that there is a compromise on features. PBXact has all the features you’d expect in a PBX; it just happens to be located away from your premise.

Here are some of the great, most commonly used features of PBXact Cloud:

• Voicemail. Each extension comes complete with voicemail. Users can call PBXact Cloud to listen to their voicemail or listen via a webbrowser and their user control pane
• User Control. Each user gets access to their unique User Control Panel. This allows them to manage voicemails, set call forwards and configure other phone features like presence and do not disturb
• Auto Attendant. Auto Attendants can be used to allow callers to directly dial an extension select or select a job function using their phone keypad
• Groups. Groups can be used to efficiently handle calls to a particular job function like sales or support. Team member’s phones can configured to ring either sequentially or simultaneously
• Conferences. With no limit on the number of conference rooms that can be created, it’s easy to empower your workforce to run conference calls with no extra expense
• Open Standards. PBXact Cloud works best with Sangoma phones, but it’s also possible to use any other type of standard SIP phone

PBXact Cloud allows you to select new numbers or bring your own numbers with you – a service called porting. For more details on porting please see the following page

PBXact Cloud gives you the freedom to select as few or as many numbers as you need. If you need one inbound number, also known as a DID, you can have all your customers call that number and then use an IVR (Interactive Voice Response) to allow callers to dial an extension or a business function like sales or support. Other businesses might require that everyone in the organisation has a public number that they can advertise, no problem it’s easy to associate an inbound number directly with an extension. The caller will be routed directly to the extension.

Of course, it’s no problem to mix the two and have some users with DIDs and others accessible through an IVR.

We all use the cloud today for whether we store our photos there or our business data, perhaps you use a cloud based CRM or store music in the cloud. The benefits of a cloud based service are easy to understand once you get started. No expensive onsite hardware, someone else worries about the technology and it’s accessible wherever you are and on whatever device is on hand.

With PBXact all these same benefits can be brought to your telephony system as well.

• No PBX hardware. PBXact is a fully hosted system, we take care of all the hassle of the infrastructure maintenance so you don’t have to.
• Accessible. No matter where you are your PBX is always available. From deskphone, softphone, mobile or laptop.
• Reliability. Using the latest data centre technology together with rigourous back-ups and resiliency means that moving to the cloud reduces risk.
• Future Proof. Using a managed service in the cloud means that you are buying a future proof solution. We’ll take care of all the upgrades so that you benefit from features as they become available.
• Multi Site. For businesses with more than one site a single instance of PBXact Cloud can give you telephony service across all your sites with all users experiencing the same features from the same PBX.

We understand that setting up a whole new phone system from scratch can be daunting, which is why we created our configuration wizard. In just a few easy steps it’s possible to configure a basic system:

• Extensions. Choose the number of extension and the range
• AutoAttendant / IVR. Select how inbound calls should be routed at different times of day and even record voice prompts directly from your computer via the web browser.
• Ring Groups. Decide how phones for each team should ring and what will happen to the call if no one picks up.
• Fax. PBXact Cloud can deal with FAX calls as well and it’s easy to decide how to route them.